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The ABC of WFM (Workforce Management) - Matchboard

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Last updated 21 novembro 2024
The ABC of WFM (Workforce Management) - Matchboard
Effective workforce management (WFM) is essential if you want your contact centre to fulfil both business and customer objectives and engage your staff. Yet too often, workforce management activities are passed from one person to another without being properly taught. On top of this, many leaders responsible for workforce management…
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