Business-to-business customers expect personal service in online chat

For a long time, companies have used cost-effective chat services in their business-to-customer (B2C) sales. Companies engaged in business-to-business (B2B) sales are also increasingly moving their activities online, but their online chat services and customer interaction have not been studied much yet. A new study from the University of Eastern Finland shows that the nature of social presence in B2B online chat dialogues varied depending on the stage of the customer relationship.

Top 50+ Customer Service Interview Questions [With Tips]

10 Reasons to Use Live Chat Support - Virtual Assistant Talent

Why is Personalized Customer Service important for your business?

Live Chat Support Services for Your Business

4 Main Types of Customer Service Chat (and How to Choose One)

20 Ways To Make The Live Chat Experience More Personal

Customer Complaints: Why Angry Customers Are Good for Business

Customer Engagement: Delighting Customers with Self-Service

12 best online chat rooms in 2023

Why your business needs customer service chat I Birdeye

Why is Personalized Customer Service important for your business?

30 Live Chat Tips for Effective Customer Service & Online Sales

What is Business Communication?

How to Chat With Customers Online: 9 Effective Tips for Customer

6 Reasons Why Live Chat Customer Support is Important for Businesses