Cynefin framework: Find the right CX measurements to use by solving a major metrics misconception

The standard approach to measuring CX is flawed because off-the-shelf measures such as NPS assume that all types of customer experiences are the same. 

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Cynefin Framework, Access 7,000+ Templates

Causal Layered Analysis, SCCC, and Cynefin – EA Voices

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Cynefin framework: Find the right CX measurements to use by solving a major metrics misconception

Dominic Villiard (@dvilliard) / X

Measuring Customer Experience: A Practical Framework., by Brian Fleming

Cynefin Framework –

Cynefin framework - Praxis Framework

Cynefin Framework - We ask and you answer! The best answer wins! - Benchmark Six Sigma Forum

Domains of the Cynefin framework

Know your Domain — The Cynefin Framework, by Tom Connor, 10x Curiosity

How the Cynefin framework facilitates decision-making