Idle Time, Outsourcing Glossary

Idle time, comparable to waiting time, is the period of time when an employee, machine, or commodity is available but is unproductive.

World Class Manufacturing, Information and Free Guides

SUPPLY CHAIN and LOGISTICS TERMS and GLOSSARY

Glossary. Maintenance and Reliability Body of Knowledge

Call Center Acronyms: The Definitive Glossary - AnswerNet

Contact Center Terminology

3 Reasons Why the Right Time Tracking Solution is Key to Managing Labor Costs, SPARK Blog

The Power of BPO Analysis: Maximizing Efficiency and Performance - LiveVox

Call Centers Glossary

Advanced Work Packaging Basic Definitions

Outsourcing: Overview and Trends