Inside Airbnb's 'Black Box' Safety Team: Company Spends Millions

When things go horribly wrong during a stay, the company’s secretive safety team jumps in to soothe guests and hosts, help families—and prevent PR disasters.

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Airbnb has a secret 'black box' team that forks over $50 million a year in settlements

Inside Airbnb's 'black box' safety team

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Airbnb has a secret 'black box' team that forks over $50 million a year in settlements

Airbnb has a secret 'black box' team that forks over $50 million a year in settlements

Inside Airbnb's 'Black Box' Safety Team: Company Spends Millions on Payouts - Bloomberg

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