The importance of friendly customer service: 6 tips from Zappos

Tony Hsieh, the former CEO of online shoe retailer Zappos, talks about what friendly customer service means and why it's so important.

The importance of friendly customer service: 6 tips from Zappos

Ultimate FAQ:Zappos, What, How, Why, When - FasterCapital

Zappos' Santa Claus feat leaves big shoes to fill

Ultimate FAQ:Zappos, What, How, Why, When - FasterCapital

ZAPPOS' Social Media Customer Service Performance - Juphy

10 Real Examples of Excellent Customer Service [Dos & Don'ts]

Ultimate FAQ:Zappos, What, How, Why, When - FasterCapital

Ultimate FAQ:Zappos, What, How, Why, When - FasterCapital

8 Ways Sales and Customer Service Can Actually Work Together

What Zappos is Teaching About E-commerce Loyalty - Fidelum Partners

3 Marketing Lessons From Zappos' Social Media Team

10 Reasons Why Good Customer Service Is Your Most Important Metric

How Zappos makes sure customers get a great experience everytime MarketCulture Blog - Using a Customer Culture for Competitive Advantage