Why are original characters in Heroes of the Storm so polarizing?

It's been a little while since Qhira exploded into Heroes of the Storm. But how has the Nexus community responded to her? Peeking at the stats for her last

Sucker Punch (Movie-Only Edition) [Blu-ray] : Emily

The 10 Biggest Changes Overwatch Has Made To Its Characters - Game

Overwatch 2: Release date, new heroes, modes, maps & everything we

Hero - Heroes of the Storm Wiki

So this is why it called wild? : r/hearthstone

I am ok with Hots original heroes and all, but : r/heroesofthestorm

10 Oscar Winners That Portrayed Iconic Comic Book Characters

Why are original characters in Heroes of the Storm so polarizing?

The Top 100 Marvel Movie and TV Characters Ranked

Heroes of the Storm will no longer receive major updates